Sales Policy of LuckyTopic
Effective Date: February 17, 2025
At LuckyTopic, we aim to provide a seamless and transparent shopping experience for all our customers. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website. By placing an order with us, you agree to comply with the following policies and conditions.
1. Product Availability
We work hard to ensure that our products are in stock and available for immediate shipping. However, availability may vary due to high demand or supply chain limitations. In the event that an item is out of stock after you’ve placed an order, we will notify you immediately. You will be offered the option to choose a substitute, cancel your order, or receive a refund.
2. Pricing and Payment
All prices listed on LuckyTopic are in USD unless otherwise stated. Prices do not include applicable taxes or shipping fees, which will be calculated at checkout.
We accept a variety of payment methods including credit cards, debit cards, PayPal, and other secure online payment systems. Payments are processed through secure channels, ensuring the safety and confidentiality of your financial information.
By placing an order, you authorize LuckyTopic to charge your payment method for the total amount of your order, including taxes, shipping, and handling fees.
3. Order Confirmation and Processing
Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase. Please review the confirmation carefully to ensure that all information is correct. If there are any discrepancies or changes to your order, please contact us immediately at info@luckytopic.xyz.
LuckyTopic processes orders within 1-2 business days from the time the order is placed. Orders placed on weekends or holidays may be processed on the next business day.
4. Shipping and Delivery
We provide various shipping options for your convenience, and shipping costs are calculated based on the shipping method, order size, and delivery destination. The estimated delivery time depends on the shipping method chosen:
- Standard Shipping: Typically arrives within 5-7 business days.
- Expedited Shipping: Typically arrives within 2-3 business days.
- Next-Day Shipping: Available for urgent orders and may vary by location.
We strive to ship all orders as quickly as possible. However, external factors such as weather conditions, shipping carrier delays, or customs processes may impact delivery times. LuckyTopic is not responsible for delays caused by third-party shipping carriers or customs processing.
5. Returns and Refunds
Please refer to our Return and Refund Policy for detailed information on how to initiate a return, exchange, or request a refund. Returns are accepted within 30 days of receipt, as long as the product is unused and in its original packaging.
Refunds will be processed to the original payment method once the returned product has been received and inspected. Shipping fees are non-refundable unless the return is due to a mistake on our part.
6. Taxes and Additional Charges
Depending on the shipping address, applicable sales tax or other local taxes may be added to your order during checkout. These taxes are calculated based on the destination of your order and are included in the final purchase price.
For international shipments, additional customs duties and import taxes may be applicable and are the responsibility of the customer. LuckyTopic does not cover these charges.
7. Order Cancellations
Once an order is placed, it is processed for shipment as quickly as possible. If you need to cancel an order, please contact us immediately at info@luckytopic.xyz. We can only cancel orders before they are shipped. Once the order has been dispatched, you will need to follow our return policy to initiate a return.
8. Customer Responsibility
You are responsible for providing accurate information when placing your order. This includes shipping addresses, contact details, and payment information. LuckyTopic is not liable for any delays or issues caused by incorrect or incomplete information provided during the checkout process.
If you notice any mistakes in your order after it has been placed, please contact us immediately. If your package is returned due to an incorrect address, you will be responsible for paying the additional shipping charges.
9. Limitation of Liability
To the fullest extent permitted by law, LuckyTopic is not responsible for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our liability is limited to the total amount paid for the specific product in question.
10. Changes to This Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any changes.
11. Contact Us
If you have any questions or need assistance regarding this Sales Policy or any aspect of your order, please contact us:
- Email: info@luckytopic.xyz
- Phone: 573-734-5019
- Address: 2581 John Daniel Drive, Bismarck, Missouri, United States
Thank you for choosing LuckyTopic. We are committed to providing you with an excellent shopping experience and high-quality products. Should you have any questions or need assistance, do not hesitate to contact our customer support team.