Refund and Return Policy of LuckyTopic

Effective Date: April 27, 2025

At LuckyTopic, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward Refund and Return Policy. Please read the following information carefully to understand your rights and how to initiate a return or refund.

1. Return Policy

We accept returns on most items within 30 days of the delivery date. If you are not satisfied with your purchase, you may return the product under the following conditions:

  • The item must be unused and in its original packaging.
  • The item must not be marked as non-returnable (e.g., promotional items or sale products).
  • The return request must be initiated within 30 days from the delivery date.

To begin the return process, please contact our customer service team at info@luckytopic.xyz with your order number and we will provide instructions for returning the product.

2. Refund Policy

Once your return is processed, we will issue a refund for the purchase price of the returned item. Please note:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Refunds will be processed within 7-10 business days after receiving the returned product.
  • Non-Refundable Costs: Shipping fees are non-refundable unless the return is due to our error (e.g., receiving a defective or incorrect item).
  • Condition of Return: Refunds will only be issued for items returned in unused, resalable condition and in the original packaging.

3. Damaged or Defective Items

If your order arrives damaged or defective, we will replace the product or issue a full refund. To initiate the return of a damaged or defective item:

  • Notify us immediately by email at info@luckytopic.xyz.
  • Provide photos of the damaged or defective item and the packaging, along with a brief description of the issue.
  • We will arrange for a return shipping label at no cost to you and provide instructions for returning the item.

4. Non-Returnable Items

Certain products cannot be returned or refunded, including:

  • Opened or used products that are no longer in resalable condition.
  • Gift cards or digital products (if applicable).
  • Items marked as final sale or clearance items.
  • Items purchased more than 30 days ago are not eligible for return or refund.

5. Exchange Policy

Currently, LuckyTopic does not offer direct exchanges. If you wish to exchange an item, you must return the original product and place a new order for the replacement item.

6. Return Process

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email at info@luckytopic.xyz or call us at 573-734-5019 to request a return authorization.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
  3. Pack and Ship: Carefully repackage the item in its original condition, including all parts, accessories, and documentation. You will be responsible for paying the return shipping fees, unless the return is due to an error on our part.
  4. Return Confirmation: Once we receive the returned product, we will inspect it and process the refund within 7-10 business days.

7. Shipping Costs for Returns

  • Customer-Caused Returns: If you are returning a product for reasons other than a defect or error on our part (e.g., you no longer want the item), you will be responsible for the return shipping fees.
  • Error or Defect: If the item is defective or incorrect, we will cover the cost of return shipping and send you a replacement or refund.

8. Late or Missing Refunds

If you haven’t received your refund after the stated processing period, please check your bank or payment provider. If you still haven’t received it, contact us at info@luckytopic.xyz.

9. Customer Responsibility

  • You are responsible for properly packing and shipping back the returned product.
  • Returns that are lost or damaged during return shipping are the customer’s responsibility. We recommend using a trackable shipping service or purchasing shipping insurance.

10. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates.

11. Contact Us

If you have any questions, concerns, or need assistance with a return, please feel free to contact us:

  • Email: info@luckytopic.xyz
  • Phone: 573-734-5019
  • Address: 2581 John Daniel Drive, Bismarck, Missouri, United States

Thank you for shopping at LuckyTopic. We are committed to providing you with high-quality products and excellent customer service to ensure a smooth return and refund experience. Should you have any questions, please do not hesitate to contact us.